COVID-19: Updated Message to our customers

Beginning Monday June 1 2020, the Main Office, Walk up Express Lobby, and the Drive Through Facility Lobby will resume back to regular business hours.

The Drive Through Facility Lobby is reserved for senior citizens and others who are vulnerable to the effects of the Coronavirus/COVID-19, between 8 a.m. and 9 a.m., until further notice.

Although our main bank lobby is open during regular business hours we are requesting that customers limit their visits and contact with bank staff to only those instances when required to conduct necessary business.

Starting June 15th we will begin to accept loose coin in the main lobby for exchange.

As of May 1st all individuals who come into the Main Office, the Walk up Express Lobby, and the Drive Through Facility Lobby, will be required to wear a face covering, consistent with the Governor's order, until further notice.

All individuals will need to maintain a six-foot distance from others, to the degree possible, when in a bank facility. Please maintain the six-foot separation, and observe the social distance markings on the floor. This may require some individuals to wait outside. We apologize for the inconvenience, but this is necessary to comply with The Governor’s order.

Walk Up Express Lobby entrance and exit: In order to facilitate social distancing required by Governor Pritzker’s extended order, One Door Only in the Walk Up Express Lobby will be reserved for Entrance to the lobby (South door, from the parking lot), and One Door Only will be reserved for Exiting the lobby (north door, onto public sidewalk).

Thank you for your cooperation.

Community Savings Bank is following recommended guidelines during this period of heightened concern as the nation and world work to control the spread of the COVID-19/ Coronavirus. The health and welfare of our customers and employees is paramount to this organization. Through reports from the Center for Disease Control (CDC) and other governmental agencies, Community Savings Bank continues to closely monitor the Coronavirus (COVID-19) situation.

At the present time Community’s two offices, the main office and the drive through facility, will be open during regularly scheduled banking hours. Please continue to check our website for the most up-to-date information regarding any changes to Community’s hours and services.

“Social Distancing” is one of the recommended methods to fight the spread of the Virus. Therefore, All teller transactions should be conducted at the bank’s Drive Through windows, or at the Walk Up / Express Lobbies located at the main office and the Drive through Facility.

We request our customers to limit their visits to the main lobby and limit contact with bank staff to only those instances when required to conduct necessary business. This is for the safety of our customers and our staff.

We have continued to increase the cleaning and disinfecting of public surfaces with products that are proven to kill Coronavirus. Hand sanitizer is available for customer use. In addition, employees have received recommended prevention guidelines provided by the CDC.

Additional ways customers can conduct their transactions that involve less personal contact with our staff include:

  • On-line banking through Community's web site: https://www.communitysavingsbank.bank. Enrollment is required. If you aren't already enrolled in on-line banking you can enroll on line by clicking "Enroll" here or selecting the enroll link on our home page within the online banking login section.
  • Mobile banking on your smart phone or tablet with Community's mobile banking app. On-line banking access is required to use the app, and the app needs to be downloaded from your app store.
  • Telephone banking through Community's Total Service Connection, at 773-685-3947. Pre-authorization is required.
  • Service Charge Free ATM networks: Community Customers can use their Total Service and Total Service Card Plus ATM cards to withdraw funds surcharge free from Allpoint, Money Network and STARsf ATMs. Visit our web site to find a location near you.
  • Utilizing Community’s Drive Through teller windows, and Community’s Walk Up- Express Lobby teller facilities.

Use caution with emails! Be aware that email phishing attacks are being sent fraudulently to prey on fears customers have regarding Coronavirus. Often these emails appear to be from legitimate organizations, often claiming to provide information on the virus. Do not click on any links from any suspicious or unexpected emails you receive. Doing so could download malicious software onto your device and might allow these criminals to take over your computer, log keystrokes, or even access personal or financial data which could lead to identity theft.

For the most current information on COVID-19, visit the CDC website directly at https://www.cdc.gov
We are here when you have questions or concerns. Please call us during regular business hours at (773) 685-5300. To email a question or concern, click on the "CONTACT US" link at the bottom of our home page or send an email directly to help@communitysavingsbank.com 

Community Savings Bank's website is also a great resource to obtain the most current communications from Community Savings Bank to our customers during these difficult times.

Community Savings Bank will continue to keep its customers and staff informed about any developments concerning Community Savings Bank as this situation develops. Community serves as Your Personal Neighborhood Bank and we look forward to continuing to provide Total Service through these challenging times and returning to our traditional means of serving our customers when this crisis has passed. Thank you for being a customer and for your continued trust in Community Savings Bank and stay safe.

 

 

 

 

 

Financial services provided for local customers. All accounts must be opened in person. Other terms, conditions and restrictions apply.